Booking & Scheduling
How do I book classes?
All classes must be booked at least 2 hours in advance. Bookings can be made through our mobile app, or website
What should I bring to class?
We have everything you may need for class at the studio! No need to bring anything but yourself and a water bottle.
What is the late cancellation policy?
Cancellations must be made at least 4 hours before class start time. Late cancellations will result in the loss of the class credit plus a $7 late-cancel fee.
What happens if I miss a class (no-show)?
A no-show is defined as either missing a scheduled class or canceling after the class start time. No-shows result in the loss of the class credit plus a $10 no-show fee.
What happens if I run out of class credits?
If you use all of your class credits for the billing period, you have a few options:
- Purchase additional single classes
- Wait until your next billing cycle
- Upgrade your membership
Are classes refundable?
Classes are non-refundable. Because class spots are limited and reserved in advance, we do not offer monetary refunds for missed, canceled, or unused classes.
If Su’Luxe cancels a scheduled class for any reason, the class credit will be automatically returned to your account. A substitute class may be offered when available, but attendance is not required in order for the credit to be returned. Monetary refunds are not issued.
Do class credits roll over?
No. Class credits do not roll over and expire at the end of each billing cycle. This allows us to manage class capacity fairly while maintaining consistent availability for all members.
How early should I show up for class?
We recommended showing up no more than 10 minutes early.
Memberships & Access
Can I cancel my membership?
All cancellation requests must be submitted at least 7 days prior to the next billing cycle and can be completed via the mobile app, website, email to admin@suluxewellness.com or written form found at front desk.
If you are within your initial membership term, early cancellation is permitted with a cancellation fee equal to 50% of the remaining unpaid balance, due at the time of cancellation.
Can I pause my membership?
Yes. Memberships may be paused for $30 per month, for up to three month at a time, in a 6-month period.
For medical reasons, pause periods may be extended beyond three month with a doctor’s note. Any time paused is added to the end of your membership term, ensuring you don’t lose time you’ve paid for.
All pause requests must be submitted at least 7 days prior to the next billing cycle and can be completed via email to admin@suluxewellness.com or written form found at front desk
Are memberships refundable?
Memberships are non-refundable. Because memberships reserve limited class space and coaching availability, all sales are final. We encourage reviewing membership details carefully before enrolling.
Luxe Coaching vs Luxe Classes
What is Luxe Coaching?
Luxe Coaching is our most comprehensive, personalized training experience. Everything is tailored to the individual; from your workouts to your nutrition and habits.
This all-inclusive membership includes:
- One-on-one or semi-private personal training sessions
- Nutrition, habit, and lifestyle coaching
- Meal planning support
- Exclusive access to our on-demand training app
- An assigned coach for accountability and guidance
- Complimentary access to Su’Luxe group fitness classes
Luxe Coaching is designed for those who want the absolute most out of their fitness journey and value high-level support, structure, and accountability.
What are Luxe Classes?
Luxe Classes are instructor-led, small-group classes built for those who value community and intentional movement. Classes focus on learning proper exercise form, following science-backed programming, and training in a supportive, motivating environment.
This option is ideal if you want:
- A structured workout led by a professional coach
- Guidance on form and technique
- A welcoming community and shared energy
Which option is right for me?
Both Luxe Coaching and Luxe Classes are intentional, high-quality paths. The difference comes down to the level of personalization you need.
- If you’re looking for fully customized training, nutrition support, and hands-on accountability, Luxe Coaching is the right fit.
- If you thrive in a small-group setting and want expert-led workouts with a community feel, Luxe Classes are a great option.
Are Luxe Coaching and Luxe Classes interchangeable?
No. Luxe Coaching and Luxe Classes are two separate memberships, each with its own structure and minimum commitment.
Luxe Coaching is an all-inclusive experience and already includes a limited number of complimentary classes. Because of this, we do not recommend purchasing a Luxe Class membership alongside Luxe Coaching. If additional classes are desired, they can be purchased individually at a discounted rate.
Upgrading from Luxe Classes to Luxe Coaching is always allowed. However, because Luxe Coaching is a separate membership, the commitment period begins at the time of upgrade.
Each option is designed to stand on its own; there’s no need to hold both memberships simultaneously.