Classes
How do I book classes?
All classes must be booked at least 2 hours in advance. Bookings can be made through our mobile app, or website
What should I bring to class?
We have everything you may need for class at the studio! No need to bring anything but yourself and a water bottle.
Are grip socks required?
As grip socks are helpful, they are not required. We welcome regular socks or bare feet :)
I'm new to fitness... where should I start?
We recommend starting with what interest you most. Whether that's Pilates, Strength Training or Yoga, there's a class for every fitness level.
View Class Descriptions Here
What happens if I'm running late?
Nothing :) We're just happy you made it. Doors do not lock after a specifc time.
What is the late cancellation policy?
Cancellations must be made at least 4 hours before class start time. Late cancellations will result in the loss of the class credit plus a $7 late-cancel fee.
What happens if I miss a class (no-show)?
A no-show is defined as either missing a scheduled class or canceling after the class start time. No-shows result in the loss of the class credit plus a $10 no-show fee.
What happens if I run out of class credits?
If you use all of your class credits for the billing period, you have a few options:
- Purchase additional single classes
- Wait until your next billing cycle
- Upgrade your membership
Are classes refundable?
Classes are non-refundable. Because class spots are limited and reserved in advance, we do not offer monetary refunds for missed, canceled, or unused classes.
If Su’Luxe cancels a scheduled class for any reason, the class credit will be automatically returned to your account.
Do class credits roll over?
No. Class credits do not roll over and expire at the end of each billing cycle. This allows us to manage class capacity fairly while maintaining consistent availability for all members.
How early should I show up for class?
We recommended showing up no more than 10 minutes early.
Memberships & Access
Can I cancel my membership?
All cancellation requests must be submitted at least 30 days prior to the next billing cycle and can be completed via the mobile app, website, email to admin@suluxewellness.com or written form found at the front desk.
If you are within your initial membership term, early cancellation is permitted with a cancellation fee equal to 50% of the remaining unpaid balance, due at the time of cancellation.
Can I pause my membership?
Yes. Memberships may be paused for $30 per month, for up to three month at a time, in a 6-month period.
For medical reasons, pause periods may be extended beyond three month with a doctor’s note. Any time paused is added to the end of your membership term, ensuring you don’t lose time you’ve paid for.
All pause requests must be submitted at least 14 days prior to the next billing cycle and can be completed.
To request a change, please visit here
Are memberships refundable?
Memberships are non-refundable. Because memberships reserve limited class space and coaching availability, all sales are final. We encourage reviewing membership details carefully before enrolling.